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Privacy Policy

Last updated 29 September 2026 · Terms of Service

Zinda (zindachat.com, app.zindachat.com and meet.zindachat.com) is a brand owned and operated by Getya Marketing Management FZCO, Dubai, United Arab Emirates (“Zinda”, “we”, “us”). This policy explains what information we collect when you use Zinda, why, and the choices you have. We’ve kept it in plain English.

1. What Zinda is

Zinda is an AI assistant, instant messaging and video/voice calling service. You can use it on the web or install it on your phone or computer as an app.

2. Information we collect

What	When	Why
Email address	When you sign in or create an account	To identify your account and send sign-in codes and account emails
Name	When you set it	Shown to people you message or call
Password	Only if you choose to set one	Stored scrambled (hashed); we can’t read it
Messages you send in Zinda Messages	When you send them	Delivered to the recipient and kept in both your chat histories until deleted
Zinda AI conversations and files you attach	When you use Zinda AI	To answer you and show your history; file contents are used for that answer only
Call details (who started a call, when, the call code)	When you start or join a call	To run the call and enforce plan limits
Subscription details (billing reference, plan, status, renewal date)	If you subscribe to Zinda Pro	To manage your subscription
Usage information (last active date, messages sent, calls started, AI questions asked)	As you use Zinda	To understand how Zinda is used and improve it
Technical information (IP address, browser type, device type)	Automatically	Security, preventing abuse and keeping the service running

We do not collect your payment card details — payments are handled entirely by our payment processor, and we never see your full card number.

3. Calls

Video and voice calls are transmitted directly between the people on the call (peer-to-peer) wherever possible. Where a direct connection isn’t possible, the encrypted audio and video is relayed through our relay servers. We do not record calls, and nobody at Zinda can watch or listen to them. Screen sharing works the same way. The in-call text chat is kept only in memory while the call is running and is discarded when it ends.

Guests who join a call from a link without an account give us only the display name they type in; nothing is stored about them once the call ends.

4. Zinda AI

When you ask Zinda AI a question, your message, recent conversation history and any files you attach are processed by our AI systems, which include trusted third-party AI providers, to generate the answer. Zinda AI may also search the web on your behalf to answer accurately. Your conversations are stored so you can see your history, and you can clear them at any time with “New chat”. Please don’t share information in Zinda AI that you wouldn’t want processed by an AI service.

5. Who we share information with

We don’t sell your information. We share it only with trusted service providers who process it on our behalf, under contracts that require them to protect it and use it only to provide their service to us. They fall into these categories:

• cloud hosting and data storage (servers in the EU and Singapore)
• email delivery (sign-in codes and other emails)
• payment processing (Zinda Pro payments)
• call relay infrastructure (for calls that can’t connect directly)
• AI model providers (the technology behind Zinda AI)

You can ask us for the current list of providers by emailing support@zindachat.com.

We may also disclose information if the law requires it, or to protect the rights and safety of Zinda and its users. If Zinda is ever sold or merged, your information may be transferred as part of that business.

6. Emails we send

We send emails you need for your account: sign-in codes, invitations you ask us to send, and billing messages. We may also send occasional updates about new Zinda features. Every update email has an unsubscribe link, and unsubscribing stops those updates without affecting account emails.

7. Cookies

Zinda uses one essential cookie (zsid) to keep you signed in across zindachat.com. It lasts up to 180 days or until you sign out. We don’t use advertising or tracking cookies.

8. How long we keep information

• Your account, messages and AI history: for as long as your account exists. Clearing an AI chat deletes it straight away.
• Sign-in codes: 10 minutes.
• Call details: kept so links keep working; in-call chat is discarded when the call ends.
• Subscription records: for as long as needed for accounting and tax purposes.

To delete your account and everything in it, email support@zindachat.com from the address on the account. We’ll confirm and remove your data within 30 days, except records we must keep by law.

9. Your rights

Depending on where you live (including under UK and EU data protection law), you have the right to access the information we hold about you, correct it, delete it, object to or restrict how we use it, receive a copy in a portable format, and withdraw consent. To exercise any of these, email support@zindachat.com. You also have the right to complain to your local data protection authority — in the UK, that’s the Information Commissioner’s Office (ico.org.uk).

10. International transfers

Zinda is operated from the United Arab Emirates and uses providers in the EU, UK, Singapore and United States. Where information leaves the UK or EU, we rely on our providers’ standard contractual clauses and equivalent safeguards.

11. Security

All traffic to Zinda is encrypted (HTTPS), passwords are stored hashed, and sign-in codes expire quickly. No system is perfectly secure, so please use a strong password and keep your sign-in email account safe.

12. Children

Zinda is not intended for anyone under 16. If you believe a child has created an account, contact us and we’ll remove it.

13. Changes

If we make significant changes to this policy we’ll let you know by email or a notice in Zinda. The date at the top shows when it was last updated.

14. Contact