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Terms of Service

Last updated 29 September 2026 · Privacy Policy

These terms are an agreement between you and Getya Marketing Management FZCO, Dubai, United Arab Emirates (“Zinda”, “we”, “us”) for your use of Zinda at zindachat.com, app.zindachat.com and meet.zindachat.com, including the Zinda apps. By creating an account or using Zinda, you agree to them.

1. Your account

• You need to be at least 16 to use Zinda.
• You sign in with your email address (and a password if you set one). Keep them safe — you’re responsible for what happens on your account.
• One account per person. Please give us accurate details.
• You can close your account at any time by emailing support@zindachat.com.

2. What Zinda provides

Zinda gives you an AI assistant (Zinda AI), instant messaging with other Zinda users, and video and voice calls that anyone can join from a link.

Free plan: unlimited messaging, calls of up to 45 minutes with up to 4 people, screen sharing and call links, and Zinda AI with a daily message allowance.

Zinda Pro: everything in Free, plus unlimited call time (for everyone in your calls) and Zinda AI inside calls, for a monthly fee shown at checkout (currently £3.99 a month).

We may change features and limits over time. If we reduce something you pay for, we’ll tell you first.

3. Zinda Pro payments, cancellation and refunds

• Pro is a monthly subscription billed in advance by card. It renews automatically each month until you cancel.
• Cancel any time from “Manage subscription” in Zinda. You keep Pro until the end of the month you’ve paid for, and you won’t be charged again.
• 14-day cooling-off: if you’re a consumer in the UK or EU, you can cancel within 14 days of first subscribing and get a full refund — email us at support@zindachat.com. By starting to use Pro straight away you agree we may provide the service during that period.
• Outside that, we don’t refund part months. If something has gone wrong on our side (for example Pro didn’t work), get in touch and we’ll put it right.
• Prices include any applicable taxes unless shown otherwise. We may change the Pro price with at least 30 days’ notice by email; the new price applies from your next renewal after that.

4. Acceptable use

Zinda is for people to talk, work and get things done. You agree not to use it to:

• harass, threaten, abuse or defraud anyone, or send spam or unsolicited marketing;
• share content that is illegal, sexual content involving minors, or that infringes someone else’s rights;
• record calls without the consent of everyone on them where the law requires it;
• attempt to break, overload, reverse-engineer or gain unauthorised access to Zinda or other people’s accounts;
• resell Zinda or use it to build a competing service without our written agreement.

We may suspend or close accounts that break these rules, and we’ll refund any unused Pro time unless the breach was serious.

5. Zinda AI

Zinda AI is useful, but it can be wrong, out of date or incomplete. Don’t rely on it for medical, legal, financial or safety-critical decisions without checking. You’re responsible for how you use its answers and for any content you ask it to produce. We may set fair-use limits on AI usage to keep the service running well for everyone.

6. Your content

You own what you write, say and share on Zinda. You give us permission to store and transmit it only so that we can run the service — deliver your messages, connect your calls and answer your AI questions. We don’t claim ownership of it or use it for advertising.

7. Calls and guests

Anyone with a call link can join that call using just a name, so only share links with people you want in the call. Call quality depends on each person’s internet connection and device, which we can’t control.

8. Availability

We work hard to keep Zinda running, but it’s provided “as is” and we can’t promise it will always be available or error-free. We may need to take it down briefly for maintenance or updates.

9. Our liability

Nothing in these terms limits liability that can’t be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer. Otherwise, we aren’t liable for indirect losses, lost profits or lost data, and our total liability to you for anything arising from Zinda in any 12-month period is limited to the amount you paid us in that period (or £50 if you paid nothing).

10. Ending or changing Zinda

You can stop using Zinda at any time. We may close inactive free accounts after 12 months of no use, with notice by email. If we ever discontinue Zinda, we’ll give at least 30 days’ notice and refund any prepaid Pro time.

11. Changes to these terms

We may update these terms from time to time. For significant changes we’ll email you or show a notice in Zinda at least 14 days before they take effect. Continuing to use Zinda after that means you accept the new terms.

12. Law and disputes

These terms are governed by the laws of England and Wales. If you’re a consumer, you also keep the protection of the mandatory laws of the country you live in, and you can bring a claim in your local courts. If something’s wrong, please contact us first — most problems can be sorted out quickly by email.

13. Contact